Privacy Policy
Our privacy policy is very simple, as we appreciate the need for privacy in general,
and in particular when dealing with personal documents such as birth. marriage and
death certificates.
The information we collect from you is only to process your order to the best of
our abilities, and will be disclosed to others only to fulfil your order.
We retain your information only for the period of time that your order could be
considered 'active'.
We will only contact you in regards to an order you have placed, or in relation
to an order you have had difficulty in placing. We will not contact you for further
promotions.
We use decent security technology and processes: We keep your details
safe when you sign in or pay by using encryption. We always use up-to-date technology
security standards and make every effort to keep our systems as secure as they can
reasonably be. Please be aware that although our systems are secure, your information
might be intercepted on its way to us via the internet, although it is extremely
uncommon for this to happen.
We don't store your payment card information: When we take a payment
from you, we use a secure third party service to process the payment and do not
keep a record of your credit or debit card details in our systems. This means that
even if (heaven forbid) someone broke into our systems, your payment details would
not be available for them to steal.
We won't ever sell your personal information to third parties:
We won't ever sell your information to third parties, full stop. If we run a promotion
or competition where your information would be shared with a third party for marketing
purposes, we will make that very clear and will ask your permission first.
Who in our company sees your information: Only specific people
within our company have access to your information, and we restrict this as much
as we can. In general, we try to make sure that people only have as much access
to your information as they need to carry out their job.
When we can delete your information: If your account is inactive
for two or more years and you do not have a paid service, we reserve the right to
delete your information including information in your family tree, although we'll
try to contact you first. Of course, if you have paid for a subscription or credits,
we won't do this.
Emails we send you: We try only to send you emails which are relevant
to your order
Service emails: We need to send these to administer the service.
Service emails include registration and payment confirmations, warnings and welcome
emails that provide useful information about how to use a service
If we change hands: If UK GRO Certificates business transfers to anyone
else, you agree that we can pass your information to that person, so they can continue
to provide you with the service.
Changes to this policy: We might make changes to this policy from
time to time – check back here to stay up to date. If we make a major change to
it, we will send you a service email describing the change and what it means for you.
If you have any questions about this policy, please contact
us.